A community trigger is a process which gives victims and communities the right to ask for a case review of problematic reports of antisocial behaviour (ASB) they have reported in the past 6 months.
The community trigger is designed to put victims first and makes sure all agencies work together to try and resolve reports of ASB. This trigger helps to make sure that no one affected by ASB feels unheard.
It cannot be used to report general acts of crime, including hate crime.
Note: All ASB incidents must have been reported within 30 days of the incident happening.
How it works
A community trigger can be used by anyone who has made a report about the same ASB problem which meets the council's threshold. This is:
when 3 separate incidents about the same ASB issue have been reported to either the council, police or registered housing provider in the last 6 months and you feel that the response has been ineffective
Once you have submitted your community trigger application, the Community Safety Team will assess this against the threshold criteria.
In assessing whether your application meets the threshold, we will also consider:
the frequency of complaints
the effectiveness of the response
the potential harm
If your application meets the threshold, a lead agency will be appointed which will be based on the case itself. The lead agency will host the ASB case review meeting and will make sure key points and actions are noted. They will communicate directly with you on the outcome of the review.
If you do not meet the criteria
The community trigger allows for a review of an ASB case, bringing a number of agencies together to look at whether there is anything further than can be done.
It aims to find solutions that may not have been considered before. The process is not designed to find fault with any organisation’s response, rather to see what other agencies can do to help or support the matter or to see whether there are other things that can be done.
All organisations will also have a complaints process that is designed to deal with concerns you might have about the service you have received from them specifically. This process is more appropriate where you feel you have been let down by them and or you feel they have done something wrong. If you have an ongoing complaint that is being dealt with by the council, police or registered housing provider, you cannot activate the community trigger process about the exact same issue as this does not replace the complaints procedures of individual organisations.
If this is the first time you are reporting ASB, you can report it by:
In an emergency, please call 999.
If you are dissatisfied with the outcome, you can contact the Community Safety Team with your reasons and a second tier meeting will be held between senior representatives of the agencies involved, who will investigate your appeal.
Independent information on community triggers can be found on ASB Help website.