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Out of hours emergencies

In the event of a serious medical or criminal emergency please call 999.

Social services emergencies (Emergency Duty Service)

We are available to help with any personal or family problems that reach crisis out of hours and cannot wait until the next day.

Please contact the Emergency Duty Service on 01344 786543.

Please note: calls to the Emergency Duty Service are recorded for quality assurance purposes.

Emergencies (not social services)

You can contact us in an emergency situation outside normal office hours (between 5pm and 8.30am Monday to Friday, and during weekends and bank holidays) by calling 01344 352000 and selecting the appropriate option. Your call will be answered by Forestcare.

Out of hours, the council is only able to deal with emergencies which are likely to have a significant impact on safety or emergency planning matters.

You can contact us about:

  • highways emergencies such as obstructions or faulty traffic lights, street lighting, dangerous structures and council owned buildings
  • emergency planning incidents
  • lost or found dogs

For non-emergency calls we will need to ask you to contact us during the working day.

Useful numbers in an emergency

This following contacts are public service providers and utility companies that may be useful in the event of an emergency, all lines are open 24 hours.

Silva Homes

If you are a Silva Homes tenant and need to report an emergency repair, please call 0800 692 3000.


To report power cuts, please call 105.


If you smell gas or suspect a gas leak you should phone 0800 111 999 immediately.

Water supply

For issues with water supply, please contact the supplier you pay your bills to:

  • South East Water 24 hour line: 0333 000 3330
  • Affinity Water 24 hour line: 0345 357 2407


If you think there is a blockage, or your property has been flooded by a public sewer, please call the Thames Water 24 hour line: 0800 316 9800.


Up to date information on flooding in your area is available from the Environment Agency or call Floodline on 0345 988 1188.

Other useful contacts

Medical Emergency NHS 111 service – call 999 in an emergency, and 111 when it is less urgent.

Bracknell Urgent Care Centre - call 01344 55 11 00.

Royal Berkshire Fire and Rescue Service – in an emergency dial 999.

Thames Valley Police – in an emergency dial 999, or 101 to report crime and other concerns that don’t require an emergency response.